Owners are 5 mins down the road, so any issues are easily fixed. Gaiole itself is a useful little town with a very local feel with a good supermarket, butcher (Lorenzo), wine shop (Ricardo) and a lovely restaurant (Giorgio).
It is a good base for exploring Siena (about 35 mins) and further south into Montalcino is around 50 mins. I could certainly recommend Villa Canonica.
Catrin